Written by Clive Farrugia,
Prime Minister Robert Abela and the President of the European Commission Ursula von der Leyen visited the Malta Information Technology Agency.
MITA is a hallmark of the country’s digital future
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MITA is a hallmark of the country’s digital future
Written by Clive Farrugia,
Prime Minister Robert Abela and the President of the European Commission Ursula von der Leyen visited the Malta Information Technology Agency.
More News
Evolving towards Modern Service Management in the Public Service
Evolving towards Modern Service Management in the Public Service
Written by Matthew Catania,
Traditional IT Service Management has largely been the leading approach for delivering value to public entities and organizations.
MITA Customer Care – improving through feedback
MITA Customer Care – improving through feedback
Written by Matthew Catania
One of the primary activities within service management is the engagement with the consumer of the given organization.
MITA Call Centre & Service Desk
MITA Call Centre & Service Desk
Written by Mark Anthony Attard
In the heart of MITA, the Service Call Centre is geared to provide the best level of service while striving to maintain a positive user experience throughout its operations.
Notification of Service Change – Self-Service Password Reset (SSPR)
Notification of Service Change – Self-Service Password Reset (SSPR)
Service: Self-Service Password Reset (SSPR) Type of impact: Service Change Date Monday 31st May 2021 at 0700 hours Change Ref: 3658155 Dear User, Last year MITA implemented the Self-Service Password Reset (SSPR) across Government. This service can be used to...
IT Operations – the positive disruption of automation
IT Operations – the positive disruption of automation
Written by Matthew Catania
Every sector and industry are being considerably disrupted by automation.
Notification of Service Disruption – File Sharing Service (FSS)
Notification of Service Disruption – File Sharing Service (FSS)
Service: File Sharing Service (FSS) – Home & Archive Drive Type of impact: Service Disruption Date Thursday 15th April 2021 00:00 hours till Friday 16th April 2021 00:00 hours Change Ref: 3625259 Dear Colleagues, On Thursday 15th April, a change is scheduled...