Cyber ROOT 2022, the cybersecurity conference held each year by MITA, hosted its 4th edition this Wednesday, 26th October 2022 at the Mediterranean Conference Centre in Valletta. This event brought together almost 600 attendees from different areas of the industry,...
Cyber ROOT 2022, the cybersecurity conference held each year by MITA, hosted its 4th edition this Wednesday, 26th October 2022 at the Mediterranean Conference Centre in Valletta. This event brought together almost 600 attendees from different areas of the industry,...
Written by Matthew Catania,
Traditional IT Service Management has largely been the leading approach for delivering value to public entities and organizations.
Written by Matthew Catania
One of the primary activities within service management is the engagement with the consumer of the given organization.
Written by Mark Anthony Attard
In the heart of MITA, the Service Call Centre is geared to provide the best level of service while striving to maintain a positive user experience throughout its operations.
Service: Self-Service Password Reset (SSPR) Type of impact: Service Change Date Monday 31st May 2021 at 0700 hours Change Ref: 3658155 Dear User, Last year MITA implemented the Self-Service Password Reset (SSPR) across Government. This service can be used to...
Written by Matthew Catania
Every sector and industry are being considerably disrupted by automation.
Service: File Sharing Service (FSS) – Home & Archive Drive Type of impact: Service Disruption Date Thursday 15th April 2021 00:00 hours till Friday 16th April 2021 00:00 hours Change Ref: 3625259 Dear Colleagues, On Thursday 15th April, a change is scheduled...