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European e-Government Awards

Publication Date: Sep 01, 2009
The European Commission has just announced that two of Malta’s e-Government services have been awarded with the prestigious Good Practice label in recognition of proven credibility, excellence and scope of research. The Malta Information Technology Agency (MITA), the central driver of ICT in Malta, said that the two e-Government services which won this award are the recently revamped Customer Care system and the highly used Vehicle Registration and Licensing system.
The Customer Care online system ( allows citizens to request information, give comments, offer suggestions or lodge complaints about public services and local/central government. The second Good Practice label winner is the e-REG Vehicle Registration and Licensing system ( This ADT online system allows motor vehicle agents, dealers as well as the general public a number of services related to vehicle registration. Since its launch in 2008 e-REG has managed to attract over 35 per cent of all vehicles to be registered online.
Furthermore, MITA announced that another two of its e-Government Services have been nominated as finalists for the European eGovernment Awards. This competition by the EU Commission promotes best practices and recognises the most innovative electronic solutions that public authorities in Europe have developed to facilitate citizens' and business' access to public services, reduce administrative burdens and increase public administration efficiency.
One of the e-Government finalists is the IR Services On-Line ( that provides an array of Inland Revenue services that enable taxpayers and tax practitioners; employers and notaries, to submit their tax and social security obligations over the Internet. During 2008, over 60 per cent of local employers submitted their employees’ social security declarations online, whilst over 80 per cent of businesses completed their corporate tax return online.
The other finalist is the Malta Environment Planning Authority (MEPA) e-Applications ( that provides the public, architects and consulting bodies access to electronic documents and correspondence on applications, registrations and notifications.
The e-Government finalists competing for the Awards use state-of-the-art ICT applications and eventually finalists are also awarded the Good Practice label. The Awards ceremony will take place on 19th November in Malmö (Sweden). Since 2003, a number of Malta’s eGovernment services have been recognised as Good Practices and others have also qualified to the finals.
 MITA’s Chairman, Claudio Grech said that “such recognition certifies that Malta is a leader in the delivery of e-Government services. At MITA, we are set to continue our efforts in focusing on citizen-centricity and thus deliver a unique user experience through complete service fulfilment”.