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Malta is the EU Leader in e-Government

Publication Date: Dec 16, 2010
Blata l-Bajda, Malta – [ 16/12/2010 ]: The European Commission (EC) has released a summary of the 9th e-Government Benchmarking Report which measures public sector performance in the deployment of e-Government in 32 countries (the 27 European Union member states together with Croatia, Iceland, Norway, Switzerland and Turkey – EU27+). This year’s report shows Malta as the best performing country by achieving 100% in five of the six core indicators measure, effectively establishing it as the European leader in e-Government.
Hon Austin Gatt, Minister for Information, Transport and Communication (MITC), said that such results once again attest to Malta’s vision and strategy in the realisation of e-Government. “We have always believed in the ability of the Internet to act as a tool to transform public service delivery. We have constantly worked not to merely place services online but to ensure that the digitisation of the process would actually enhance the outcomes for the citizens and businesses. Today we can truly say that all our efforts have paid-off” said Minister Gatt. “This is the factual realisation of Government’s Vision 2015, wherein we lead the pack through our knowledge, capabilities and determination to cut red tape”, concluded Minister Gatt.
Claudio Grech, Chairman of the Malta Information Technology Agency (MITA), the agency responsible for e-Government in Malta said that this success was primarily driven by a concerted effort to constantly re-invent the way electronic services are delivered, hence leveraging on the technological evolution to deliver first-class electronic services. “We managed to converge the technological and administrative developments in the Maltese government into an e-Government synergy which has enabled us to always remain ahead of the curve in the deployment of electronic services. We pushed the boundaries of the online environment to open ourselves to a wider audience, capitalising on the Internet penetration in households and businesses which has increased exponentially over the last years." added Mr Grech.
The e-Government Benchmarking study has been annually prepared since 2001 and is compiled by Capgemini, Sogeti, IDC, RAND Europe and the Danish Technological Institute for the EC Directorate General Information Society. Malta first participated in 2004 and has significantly improved its performance year after year.
The report measures six core indicators and through a ranking system, it shows the best performing countries that have implemented the most mature eGovernment services.
The first core indicator, ‘Online sophistication’, measures the extent to which eGovernment services allow for interaction and/or transaction between Government and citizens or businesses. The second indicator, ‘Full online availability’ measures to which extent the 20 basic services are fully automated. In these two measurements, Malta was the only country to attain and maintain a 100% score in 2009 and 2010.
The third and forth core indicators, introduced in 2010, are ‘User experience for eServices’ and ‘User experience for national portals’. This covers aspects of usability, transparency, privacy, multi-channel policy and the possibility for users to provide feedback on the quality of service. Malta managed to attain a score of 100% in both, with the report stating that “the eServices of Malta, Sweden, United Kingdom, Greece and Estonia have been particularly well-rated in terms of transparency of service delivery, multi-channel service provision, privacy protection, ease of use, and user satisfaction monitoring. France, Malta, Spain, Portugal, Slovakia and Belgium have the best portals as regards usability, user-centric design, and service bundling”.
The final two core indicators are directly related to eProcurement. The first, ‘eProcurement visibility’, measures to what extent potential suppliers are able to find information and links to eProcurement by contracting authorities. Malta scored 100%, an improvement from last year’s 92%. The second, ‘eProcurement availability’, measures to what extent the eProcurment process can be carried out online. Malta scored 76%. MITA in collaboration with the Department of Contract is currently in the process of implementing a nation-wide eProcurement solution which will see public procurement becoming fully electronically enabled between mid-2011 and 2012.
Malta is the only country amongst the EU27+ which managed to score 100% in five of these six core indicators, followed by Ireland which managed to score 100% in three indicators.
The full report on the e-Government Benchmarking will be available in January 2011.