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Malta ranks first overall in the European e-Government Benchmark

Publication Date: May 28, 2014
The European Commission released today the e-Government Benchmark Report 2014 that measures the delivery and performance of e-Government services in the 28 European Union member states together with Iceland, Norway, Serbia, Switzerland and Turkey (

Malta’s performance in the 2013 benchmarking exercise has been outstanding, with Malta leading on all top-level indicators across the combined services measured.

The e-Government Benchmark Report 2014, the 11th edition in the series, has been prepared by Capgemini, IDC, Sogeti, IS-practice and Indigov, RAND Europe and the Danish Technological Institute for the European Commission DG for Communications Networks, Content and Technology.  The study measures four top-level indicators as well as compares the performance of e-government services between the participating countries.

The first indicator User Centricity is composed of two elements: ‘Availability’ and ‘Usability’.  Malta ranks first in both measures, and is thus the best performing country in the ‘User Centricity’ indicator.  The study highlights the fact that sometimes the gap between what is available online and how it is experienced can be substantial, however Malta is one of the countries that manages to keep the gap relatively small and is a high performer on all three indicators.

Figure 1 - User Centricity
(Source: European Commission (2014), Delivering the European Advantage?, p.27)

Transparency is the second indicator which evaluates three elements: transparency of public organisations, service delivery and personal data.  Malta leads by a substantial margin in this indicator, obtaining an average of 96% followed by Estonia which achieved an average of 75%.

Figure 2 - Transparency
(Source: European Commission (2014), Delivering the European Advantage?, p.36)

The third indicator Cross Border Mobility, for both citizens and businesses, measures the ‘Availability’ and ‘Usability’ of selected high-impact cross-border services.  Again, Malta leads in this indicator.  The report states that cross-border by default is not yet a reality as most of the countries provided e-government services for their nationals but were not in a position to offer these services for other European nationals.  However, for countries, like Malta, Finland and Estonia the difference between cross-border and national services is minimal.

Figure 3 - Cross Border Mobility
(Source: European Commission (2014), Delivering the European Advantage?, p.47)

Malta is also leading in the fourth indicator Key Enablers which assesses the availability of key enablers such as eID, eDocuments and Authentic Sources.
Figure 4 – Key Enablers
(Source: European Commission (2014), Delivering the European Advantage?, p.51)

Dr. José Herrera, Parliamentary Secretary for Competitiveness and Economic Growth, said that such results confirm this Government’s commitment towards the attainment of Digital Malta: National Digital Strategy 2014 – 2020 when Malta will prosper as a digitally-enabled nation in all sectors of society.  “We believe that the benefits of e-government go beyond cost savings and increased efficiency but also include the promoting of social inclusion, encouraging citizen participation and the expanding of our digital economy leading to the improvement in the quality of our people’s lives and the flourishing of our businesses.” added Dr. Herrera.

Mr Tony Sultana, Executive Chairman of the Malta Information Technology Agency (MITA), the agency responsible for e-Government in Malta, welcomed these excellent results, noting that MITA will continue to build on the investments made in the digital transformation of the public sector.  “Furthermore, in line with the Digital Malta Strategy, MITA will also pursue initiatives aimed at enhancing the online public service delivery as well as the closing of the e-government divide.  This will be achieved through various measures such as the simplification of current services and the offering of future services on multiple platforms and devices.” concluded Mr Sultana.