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MITA Manuals

MITA holds the following documents in accordance with which decisions or recommendations are made in respect of members of the public (including bodies corporate and employees of the Public Authority in their personal capacity):

Strategic Management
o Customer Care Policies and Procedures
o Internal Audit Handbook

Financial Management
o Procurement Manual

Information Management
o Data Protection Policy
o Freedom of Information Policy and Procedures
o Information Security Policy
o Records Management Policy

Human Resources Management
o Recruitment Policies
o Benefits Policies
o Health and Safety Policies
o Security Policies
o Working Conditions Policies
o Employee Rights Policies
o Disciplinary Policies
o Leave Policies

Service Management
o Government ICT Policies (
GMICT Policies)
o Service Level Management Procedure
o Support Policies and Procedures

Property Management
o Physical Access Control Policy
o Office Safety and Housekeeping Rules
o Procurement and Stores Management Procedure

Important Notice:
The above list of documents held by MITA is published for the purpose of providing access to the public under the Freedom of Information Act (Cap. 496 of the Laws of Malta). Where information is exempt in accordance with the provisions of the Act, the disclosure of the document shall be withheld to the extent permitted by law.