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The Malta Information Technology Agency (MITA) operates under the direction of the Parlamentary Secretary for Competiteveness & Economic Growth together with the Malta Communications Authority serves as the Agency entrusted with the execution of the programmes and Initiatives arising out of the Smart Island Strategy launched in 2008.

Role and Responsibilities:

MITA was formally set up in August 2008 by public deed to take over all administrative and operation activities from the Malta Information Technology and Training Services Limited as of 1st January, 2009. It is the purpose pf the Agency to:

(a) Serve as the central driver of information and communication technology policy, programmes and initiatives in Malta.
(b) Deliver and manage the execution of all programmes related to the implementation of information technology and related systems in Government with the aim of enhancing public service delivery.
(c) Provide efficient and effective information and communications technology infrastructure services to Government as directed by the Minister from time to time.
(d) Proliferate the further application and take-up of information and communications technologies in society and economy.
(e) Promote and deliver programmmes aimed at enhancing ICT education and the use of ICT as a learning tool. 

Organisational Structure:

The organisational structure of MITA is set out as illustrated here.

The Board of Directors is responsible to oversee:

  • The integrity of the Agency’s financial reporting process;
  • The Agency’s compliance with legal and regulatory requirements,
  • The external auditor’s qualifications and independence, and
  • The performance of the Agency’s internal audit function and the system of internal control.

The Internal Audit Unit provides assistance to the Board of Directors.

The Executive Chairman retains overall organizational control with the aims of organisation success and viability. Central instruments to discharge the mission include:

  • Board and Executive Committee (EXCO) Matters, EXCO comprising the Executive Chairman, the Corporate Strategist and the Department Managers.
  • Corporate Direction and Budget Prioritisation;
  • Value Optimisation and Benchmarking; and
  • Social Media, PR and Communications 

The Executive Office provides executive assistance to the Executive Chairman, the Board of Directors and the Executive Committee.

The following Departments fall under the Executive Office:

o The Human Resources Office

      • HR Development
      • Recruitment
      • Training; and
      • Personnel Management

o EU Funded Programmes and Digital Outreach Office

  • EU Funded Programmes; and
  • Digital Outreach

o The Finance Department

  • The Financial Section;
  • Internal Procurment
  • Asset Management; and
  • Stores and Inventory


o Facilities Management Department

  • Facilities Management;
  • Corporate Administration;
  • Physical Security;
  • Transport Management; and
  • Infrastructure Projects.
o The Contracts Management Department:
  • The Sourcing;
  • Vendor Management;
  • Tendering and Procurement;
  • Legal; and
  • Contracts Support.
o The Strategy and Planning Department:  
  • Strategic Planning;
  • ICT Budgeting;
  • Business Planning;
  • Process Improvement;
  • Quality Management;
  • Client Relations Management;
  • Internal Records;
  • Management Information Systems;
  • International Relations;
  • Performance Management; and
  • Data Protection.
o The Programme Management Department:   
  • Taxation Programme;
  • Customs Programme;
  • Social Security Programme;
  • Police Programme;
  • Justice Programme;
  • Administrative Programme;
  • Agriculture Programme;
  • Transport Programme;
  • Health Programme; and
  • Education Programme.
o The eGov and Corporate Programme Department: 
  • Corporate eGov Programme;
  • Payroll Programme;
  • Accounting Programme;
  • Document Management Programme;
  • GIS Programme;
  • NIDMS Programme; and
  • CDB, CDR Programme.
o The Technology and Systems Governance Department:  
  • Technology Road Maps;
  • Architecture and Strategy;
  • Operations Alignment;
  • Licence Management;
  • Change Management;
  • Assurance Management;
  • Project Management;
  • Policy Management; and
  • Data Governance.
o The Information Security Department: 
  • Security Governance;
  • Security Operations;
  • Information Security Technology;
  • Risk and Compliance; and
  • Business Continuity.
o The Systems Management Department:  
  • Networks Operations;
  • Internet and Groupware Services;
  • Systems and Database; and
  • ICT Infrastructure Projects.
o The Networks Services Department:  
  • Call Centre;
  • Networks Services; and
  • Continuous improvement.

Categories of Documents:

o Financial: information on projected and actual income, expenditure and financial audits.
o Procurement: information on tender documents and contracts.
o Performance: information on strategies, plans, performance monitoring, performance indicators, audits, compliance, inspections and reviews.
o Policies, Procedures and Guidelines: information on the organisational administrative processes and the delivery of services, including individual and corporate responsibilities.
o Management: internal and business related documents recording decision-making processes and records of decisions taken at various levels of the organisation.
o Projects: information on ICT projects undertaken by MITA.
o Lists and Registers: information on assets.
o Administrative: information concerning the day-to-day running of the organisation. 
The above is an indicative list of documents held by MITA for the purpose of providing access to the public under the Freedom of Information Act (Cap. 496 of the Laws of Malta). More information on manuals and similar types of documents which contain policies, principles, rules or guidelines in accordance with which decisions or recommendations are made in respect of the public (including bodies corporate and employees of the Public Authority in their personal capacity) is available here