Network Operations Centre Characteristics

The services delivered by MITA, as well as underlying technologies, are monitored consistently by the NOC to maintain the required levels of availability and capacity. Supported by evolving technology, the NOC operates round-the-clock and responsibilities include data backup management, TIER 3 data centre gate-keeping and upkeeping, service operations and first line support outside office hours. The horizontal nature of the area is supported by collaboration between the NOC and all stakeholders, encompassing internal functions, suppliers and consumers. Operating in a landscape where technology is changing constantly, the NOC strives to drive improvement across all dimensions of service management.