Category: News & Updates

Konferenza MITA 2026

Malta’s digital transformation, responsible use of artificial intelligence and the growing importance of cybersecurity were at the heart of Konferenza MITA 2026, a two-day event bringing together policymakers, international experts and technology professionals to discuss the opportunities and challenges shaping the country’s digital future. Held on the 13th and 14th October, the conference explored two […]

From Customer Care to Customer Experience: Why the difference matters

Written by Elaine St John For many years, Customer Care was understood as the place customers turned to when they needed help. Today, that is no longer enough. MITA’s move from Customer Care to Customer Experience reflects a much deeper ambition: not only to respond when an issue arises, but to understand how customers experience […]

Konferenza MITA 2026: Exploring the Future of Digital Government and Cybersecurity

Following the success of its inaugural edition, Konferenza MITA is set to return on 13th and 14th October 2026, bringing together international experts, policymakers, technology leaders and industry professionals for two days of discussion, knowledge-sharing and forward-looking insight into an increasingly complex digital world. This year’s edition will explore two key themes.  The first day […]

e-ID Service Update

The issues relating to the Government’s e-ID service that affected a number of online government services earlier today have now stabilised. Following the issuance of an SMS and email by MATSEC containing a direct link to the results portal, a significantly higher-than-anticipated number of users attempted to access the service simultaneously. This generated an exceptional […]