Workflow Automation Solution (WAS)

MITA manages the Workflow Automation Solution (WAS), which offers tools for creating both public and internal eServices. eServices are used to replace traditional paper forms or those produced by older form generators, as they support the development of eServices and enable process automation using workflows. An online dashboard allows authenticated citizens to track the status of their applications for public services. The system is designed to allow modifications to process and workflows efficiently.

WAS uses technology-based automation to streamline business processes, aiming to improve service delivery quality and optimise resource use within government. The platform supports automation for simple and complex processes and encourages experimentation for ongoing optimisation of operations and administrative simplification. It is intended to increase efficiencies and scalability in developing digital services.

The Solution is a technology-driven platform that automates and streamlines business processes using an integrated workflow engine. By connecting multiple components, it enhances digital transformation and resource sharing across Government entities. Its adaptability enables rapid updates and process improvements, allowing the Government to deliver better services efficiently in changing circumstances.

In this context, the Agency has invested in a tool that would allow the Government to digitise its eServices whilst also introducing automation of specific process within Government, thus leveraging on technologies that can enhance and improve on current manual or semi-digitised processes. Put simply, this tool, known as the Workflow Automation Solution (WAS), is a technology-based automation platform based on a powerful workflow engine. It allows business processes automation and reengineering, leading to a new level of digital transformation. Such a platform is the result of different components integrated together that creates an effective value chain to complement the resources across Government entities. In today’s society and circumstances the ability to adapt fast and be resilient will provide the Government with improved services to its citizens and across departments. Through the Workflow Automation Platform, highly complex processes can be built, maintained and enhanced with room for experimentation to allow for adjustments that are required to be done in a short period of time, when the circumstances demand it.

The tools itself cuts across the entire Government of Malta, since it is a sophisticated tool made available to all Public Sector and Public Service and is one of the main pillars of the CONvErGE Programme, thus the platform was also part EU Funded (EU Funds for Malta 2014-2020). Furthermore, the tool is hosted on the MITA Azure Public Cloud

For further information about the service kindly contact MITA on [email protected]