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Workstation Support

A Workstation Support Team provides on-site client support, third party support contract management, deployment of software, upgrades, inventory management and back-end support for workstation-related technology. The Team is made up of technical people with the right level of business acumen. Considering the volume of workstations in operation across government, numbering about 28,000, this support is a critical arm of MITA, permitting the continuity of end-user business when issues occur.

Related Portfolio

Cloud Category

MITA provides on-premises hosting on its own hardware, fully managed and operated by MITA. The on-premises hosting provides data residency within MITA’s Data Centres, where this is a mandatory requirement and also provides very close proximity to the clients accessing the applications and data, providing a very low latency, required by some specialised applications. Additional, […]

Supplier Management

MITA is obliged to comply with Public Procurement Regulations. The Regulations safeguard stakeholders’ interests, based on the principles of non-discrimination, transparency and equal treatment. At a corporate level, the Agency makes sure that these principles apply across all procurement activities. This includes the gathering of information on the products and services available on the market, […]

Service Management

MITA delivers ICT services through a structured service management framework aligned with internationally recognised practices. This approach is fundamentally centred on achieving positive customer experience outcomes and ensures that government digital services are delivered in a consistent, reliable, and secure manner, with a strong focus on customer needs and service quality. All services are planned, delivered, […]
  • LEVERAGING THE POWER OF DIGITAL
  • LEVERAGING THE POWER OF DIGITAL
Mita
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