Data Centre & ICT Services Archives

Cloud Category

MITA provides on-premises hosting on its own hardware, fully managed and operated by MITA. The on-premises hosting provides data residency within MITA’s Data Centres, where this is a mandatory requirement and also provides very close proximity to the clients accessing the applications and data, providing a very low latency, required by some specialised applications. Additional, […]

Network Operations Centre (NOC)

The Network Operations Centre (NOC) plays a central role in ensuring the continuous availability and performance of MITA’s services and underlying infrastructure. Operating 24/7 and driven by evolving technologies, the NOC oversees key functions such as availability monitoring, data backup management, TIER 3 data centre upkeeping & gatekeeping, and first-line support outside office hours. Its […]

Wide Area Network (WAN)

The MAlta Government NETwork (MAGNET) is the Government’s secure and private Wide Area Network (WAN) that interconnects all ministries, departments, entities and embassies and provides connectivity to the Core Network within MITA Data Centre. MITA provides more than 760 remote sites with fibre optic connectivity services having high bandwidth speeds and redundancy options. For small […]

Operating Systems & Databases

MITA is responsible for the continuous improvement and operation of the Government’s Server and Database ecosystem. The Agency’s managed solutions have a standardised way of managing scalable, reliable and maintainable servers (Windows and Linux) and database management systems (IBM Informix, MS SQL Server, MariaDb, etc.) hosting applications and services both on-premises and off-premises. MITA is […]

Local Area Network (LAN)

MITA provides consultancy and expert advice to ministries and other government entities in designing wired or wireless Local Area Network (LAN) infrastructure for their sites. It assists also in identifying LAN active and passive requirements for a scalable network in which equipment is centrally managed and is homogeneous across all sites. The Network Engineering Services […]

Hybrid Cloud Platform (HCP)

The Agency manages and operates the Hybrid Cloud Platform (HCP) based on Microsoft Azure and VMware HCI. The HCP is the Government’s hosting platform of choice for its applications. It allows authorised Government users full autonomy to deploy their applications in a self-service manner. The HCP is at the cutting edge when it comes to secure by […]

Core Network

The Core Network is central to the Government’s ICT architecture. Hosted within the MITA Data Centre, it is the fundamental, critical, underlying infrastructure that enables the Government of Malta to securely access a hybrid cloud platform, an email platform, the internet and other ICT services. The infrastructure provides multiple 10Gbps links for capacity and resiliency […]

Service Call Centre

The Service Call Centre (SCC) is the single point of contact for all clients’ incident reporting, queries and requests for new services. It provides first line support which has the capacity to resolve most incidents at source, limiting the number of calls having to be escalated to second and third lines of support. The SCC […]

Internet

MITA acts as the Government’s Internet Service Provider (ISP), by procuring internet bandwidth and routing services from local carriers, repackaging them with value added extras such as web filters. A number of features and reporting options provide government users with the security, functionality and flexibility they need. MITA makes continuous enhancements to bandwidth to make […]

Email

MITA designs, implements and continuously supports an email service for all Government entities. Email remains one of the mostly used communication tools in the digital era and this is common for both the Public Service and the public sector. MITA has a duty to ensure round the clock availability, capacity, security and continuity of this […]